*BY PLACING AN ORDER FROM OUR WEBSITE, WE WILL TAKE INTO ACCOUNT THAT EVERY CUSTOMERS HAD READ OUR TERMS & CONDITIONS AS WELL AS THE F.A.Q.S

CAN’T SEEM TO FIND WHAT YOU’RE LOOKING FOR? TRY USING [ CTRL/CMD + F ] OR USE THE FIND FUNCTION FROM YOUR BROWSE TO SEARCH FOR THE KEYWORDS.
 
 

Order Information

1How do I know if my order is confirmed?
You will receive an order confirmation email at the email address provided to us. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.
2What payments methods do you accept?
We accept credit / debit cards via a variety of payment methods such as Paypal, Online Payment, Boost , Grabpay, MAE, Mcash , Shopee Pay , touchngo and cash payments via the Bank Transfer options to suit your preferred payment method. We recommend payment via credit / debit card since payment is instantly processed and we are able to directly to fulfill your order. *COD is NOT AVAILABLE AT THE MOMENT.
3How to Order for Delivery?
In the product page you can choose Delivery date and Preferable time. DURING Before CHECK OUT, Click “ Delivery Service ” and TYPE In YOUR Full ADDRESS INTO THE SHIPPING ADDRESS BAR AND THEN INPUT YOUR POSTCODE INTO THE ZIP SECTION. YOU WILL BE ABLE TO SEE THE DELIVERY FEE ABOVE THE “TOTAL” SECTION.
4How to Order for Pick Up?
In the product page you can choose Pick up date and Preferable time. DURING CHECK OUT, Click “ Pick Up from A Flower Shop ” and choose your Preferable Pick Up time.
5What should I do when I have Multiple Date Selection and/or Location?
If you have multiple delivery addresses to send, please kindly contact our Customer Service Team to Guide you on this. All multiple delivery addresses will be processed offline.
6What should I do when I Have Multiple Receivers At The Same Location?
YOU MAY PROCEED WITH THE ORDER AND THEN LATER ON LET US KNOW WHICH MESSAGE YOU WOULD LIKE TO DEDICATE TO WHICH RECEIVER THROUGH WHICH PARTICULAR BOUQUET or Gifts. OUR CUSTOMER SERVICE PLATFORMS ARE AVAILABLE DOWN BELOW.
7Can I cancel my order?
YES, You may cancel your order by 10am 24 hours or one (1) day before your intended delivery date and YOU WILL BE CHARGED WITH RM5 or a 3% OF PROCESSING/HANDLING FEE WHEN YOU REQUEST FOR ORDER CANCELLATION. CHANGES OF AMOUNT CHARGED MAY APPLY IN DIFFERENT SITUATIONS AND SHALL BE DETERMINED WHEN NECESSARY. You can cancel your order by contacting Our Live Chat Customer Service , Whatsapp or support@aflowershop.co.
8Why i can’t seem to check out/process my order ?
PLEASE TRY TO REFRESH THE PAGE. YOU SHOULD ALSO FOLLOW THE STEPS GIVEN IN EVERY PRODUCT PAGE THAT WERE DESIGNATED TO ASSIST YOU. IT MAY ALSO BE A CREDIT CARD OR COMPATIBILITY ISSUE. PLEASE DO TRY USING AN ALTERNATIVE BROWSER AND/OR CREDIT CARD TO SEE IF THE ORDER CAN PROCESS. IF YOU ARE STILL ENCOUNTERING PROBLEMS, PLEASE TRY DELETING THE COOKIES / CACHES ON YOUR COMPUTER AND THEN LOG BACK INTO YOUR ACCOUNT. TO DO THIS YOU WILL NEED TO GO TO THE “TOOLS” TAB IN YOUR INTERNET BROWSER, SELECT “INTERNET OPTIONS”, THEN CHOOSE “DELETE COOKIES” AND HIT OK. IF FURTHER PROBLEMS PERSIST PLEASE CONTACT US TO PLACE A MANUAL ORDER THROUGH FACEBOOK PRIVATE MESSAGING OR WHATSAPP ( +60 11-5633 4367) . KINDLY NOTE THAT FOR MANUAL ORDERING. ORDER TRACKING AND STATUS UPDATES ARE NOT AVAILABLE FOR MANUAL ORDERS.
9Can I pay upon pickup?
UNFORTUNATELY, IT IS NOT AVAILABLE AT THE MOMENT. WE HIGHLY ENCOURAGE ALL OUR CUSTOMERS TO PAY WHILE PLACING AN ORDER. THIS IS BECAUSE IT WILL ALLOW US TO WORK EFFICIENTLY AND HAND YOU YOUR BOUQUET IN A SHORTER PERIOD OF TIME. CAN I ORDER ON THE SAME DAY AND GET IT ON THE SAME DAY? KINDLY NOTE THAT WE DO HAVE A CUT-OFF TIME TO ACCEPT NEW ORDERS AT 1PM SHARP EVERY WORKING DAY AS WE WILL NEED TO START DISPATCHING ALL THE DELIVERIES OF THE DELIVERY DATE TO OUR CUSTOMER’S RECIPIENT. IN THAT CASE, HOW ABOUT IF I WANT TO PICK UP THE BOUQUET? IN NORMAL DAYS, WE ARE ABLE TO OPEN UP A SLOT FOR YOU TO PLACE AN ORDER WITH US. HOWEVER, THERE ARE DAYS WHERE WE HAD COMPLETELY HIT OUR MAX CAPACITY FOR BOTH DELIVERIES & PICK-UP ORDERS AND COULD NOT OPEN UP ANY EXTRA SLOTS FOR ANYONE, ANYMORE. WE HOPE YOU UNDERSTAND. Website Won’t Be able to Accept new Pick- Up orders 1pm KINDLY contact our Friendly customer Service TO PROCEED WITH MANUAL ORDERING. YOU CAN ALSO LET US KNOW THAT YOU’D LIKE TO MANUALLY ORDER VIA EMAILING OR WHATSAPP MESSAGING. WE HIGHLY DISCOURAGE ANY MANUAL ORDERING FROM OUR LIVE CHAT PLATFORM AS IT WILL BE DIFFICULT TO TRACE BACK THE ORDER WHEN NEEDED.
 
 

Delivery & Pick Up

1How many delivery slots do you have?
We currently offer two (2) delivery slots and they are: a) 11:00 AM - 8:00 PM - Order to be placed at least 24 hours or one (1) day or earlier than the delivery date in advance b) 1:00 PM - 8:00 PM - Order can be placed on the same day in the morning c) Will open another delivery slot when it needs to be. eg. 8.00 PM - 11.59AM
2How Can I Pick Up My order?
Available time to pick up 9:00 AM- 8:00 PM. We will ready your order before your preferable pick up time. Customers have to come to collect your pick up order at your selected preferable pick up time. ( any changes AT LEAST ONE (1) DAY / 24HRS BEFORE THE Pick Up DATE & time WE WILL ASSIST YOU TO PROCEED WITH THE REQUEST. )
3CAN I CANCEL MY DELIVERY and Change to Pick Up ON THE DAY OF DELIVERY?
IF THE CANCELLATION REQUEST WAS MADE AT LEAST ONE (1) DAY / 24HRS BEFORE THE DELIVERY DATE, WE WILL ASSIST YOU TO PROCEED WITH THE REQUEST. HOWEVER, WE WILL NOT PROCEED WITH THE CANCELLATION IF THE REQUEST WAS MADE ON THE SAME DAY AS YOUR APPOINTED DELIVERY DATE.
4How do I get free Delivery?
For free delivery to ( Within Klang Valley ) KL & PJ ( Value of products min. Spend ( ≥ )equals or above RM150) , and selected products that we will mention in description.
 
 

Shipping Information

1WHY SHOULD I PROVIDE THE RECIPIENT’S CONTACT NUMBER?
THE RECIPIENT’S NUMBER IS CRUCIAL FOR US SO THAT WE CAN CALL THE RECIPIENT AND MAKE SURE THAT THEY ARE AT THE DELIVERY LOCATION. (WE WILL NOT REVEAL WHAT WE ARE SENDING OR WHO IS THE SENDER.) THERE ARE CASES WHERE THE DELIVERY ATTEMPTS WERE MADE AND FAILED BECAUSE THE RECIPIENT WAS UNABLE TO BE FOUND. IF WE HAVE THE RECIPIENT’S NUMBER AND HE/SHE HAD NOTIFIED US THAT THEY ARE NOT IN THE DELIVERY LOCATION (MC, WORK LEAVE, ETC), WE WILL THEN CALL THE SENDER TO ASK PERMISSION FOR RESCHEDULING DELIVERY (WITH FRESHLY PACKED FLOWERS). IF WE COULD NOT CONTACT THE RECIPIENT AND THE DELIVERY ATTEMPT WAS MADE, KINDLY NOT THAT REFUNDING FOR THIS SITUATION IS NOT AVAILABLE. (READ RETURN & REFUNDING INFORMATION SECTION).
2BUT I WANT IT TO BE A SURPRISE?
WE UNDERSTAND THAT MANY HAD BOUGHT FLOWERS TO SURPRISE THEIR RECIPIENTS. IN THIS CASE, YOU MAY KEY IN ANOTHER PHONE NUMBER PROVIDED IF THE OWNER OF THE PHONE NUMBER WILL BE RECEIVING IT ON BEHALF. WE DO NOT ENCOURAGE CUSTOMERS TO PROVIDE PHONE NUMBER OF ANOTHER PERSON WHO WILL NOT BE RECEIVING THE DELIVERY.
3HOW DO YOU DELIVER THE BOUQUETS?
WE HIRE DISPATCHING TEAMS TO ASSIST US IN DELIVERY AND THEY PERFORM THEIR DUTY ON THEIR TRUSTY MOTORBIKES TO REACH THEIR DESTINATION SWIFTLY. PLEASE EXPECT A SLIGHT DELAY WHEN THERE MAY BE UNFORESEEN CIRCUMSTANCES SUCH AS BAD WEATHER OR IMPROMPTU TRAFFIC JAMS. OUR DISPATCHING TEAMS ARE DOING THEIR BEST TO GET THE BOUQUETS TO YOU A.S.A.P.. CURRENTLY WE ONLY DELIVER TO AREAS WITHIN KLANG VALLEY WE HAVE YET EXPAND OTHER STATES IN MALAYSIA. We will have products that are suitable for PO boxes that can be delivered to other states. KINDLY contact our Friendly customer Service for More details
4CAN YOU DELIVER TO THE RECIPIENT’S WORKING TABLE OR HOME WITH GUARDED SYSTEM?
THERE ARE CASES WHERE OUR DISPATCHER WON’T BE ABLE TO ENTER THE PREMISES AND MIGHT NEED HER TO COLLECT AT THE SECURITY OR THE RECEPTION AREA, THIS DEPENDS ON THE SECURITY’S OR THE COMPANY’S POLICIES. OUR DISPATCHER WILL DO THEIR BEST TO HAND THE BOUQUET TO THE RECIPIENT’S HAND.
5CAN I FIND OUT THE DELIVERY FEES MYSELF?
YES, YOU CAN. IN ORDER TO DETERMINE YOUR DELIVERY FEE, KINDLY ADD A PRODUCT TO THE CART. THEN, GO TO THE CHECK OUT PAGE, TYPE “-” TO THE SHIPPING ADDRESS AREA AND THEN INSERT YOUR POSTCODE INTO THE ZIP SECTION. YOU WILL FIND THE DELIVERY FEES AVAILABLE AT THE CHECKOUT PAGE.
6CAN I CHOOSE A SPECIFIC TIMING TO DELIVER?
OUR STANDARD DELIVERY SERVICE ARE COMPLETED BETWEEN 12PM – 8PM. IF YOU WOULD LIKE A SHORTER RANGE FOR YOUR DELIVERY, YOU MAY PROVIDE US WITH A 2-HOUR DELIVERY TIME RANGE, AND WE SHALL REVERT TO THE DISPATCHERS. CHARGES MAY APPLY IF YOU WISH FOR EARLY DELIVERY/LATE DELIVERY. WE WILL NOTIFY YOU ONCE THE BOUQUET IS DELIVERED. ALTERNATELY, YOU MAY ALSO CHOOSE PICK-UP OPTION IF YOUR REASONS FOR TIME REQUEST IS AS SUCH: WEDDING PROPOSAL, SURPRISES, ETC.
7WHAT CAUSES LATE DELIVERY?
LATE DELIVERY IS DEFINED AS ANY DELIVERIES THAT WERE ONLY ABLE TO REACH THE DESTINATION AFTER 6 P.M. UNFORESEEN CIRCUMSTANCES THAT WILL CAUSE LATE DELIVERY ARE HEAVY RAIN, MONSOON SEASONS, ACCIDENTS, TRANSPORTATION MALFUNCTION, ETC. IN THE UNLIKELY EVENTS THAT ANY OF THESE UNFORESEEN CIRCUMSTANCES HAD OCCURRED, OUR DISPATCHER MAY CONTACT RECEIVER TO NOTIFY THEM OR CLARIFY IF THEY WOULD STILL BE AROUND THE AREA. WE SEEK FOR EVERYONE’S UNDERSTANDING THAT IT IS OUT OF OUR CONTROL WHEN THESE SITUATIONS HAPPEN AND THUS WE SEEK FOR EVERYONE’S PATIENCE SO THAT WE CAN COMPLETE THE ORDER. PLEASE REMAIN CALM AND LET US PROCEED TO SOLVE THE ISSUE FIRST. WE WILL CONTACT YOU IF NECESSARY.
8CAN I TRACK MY ORDER?
YES, WE WILL EMAIL YOU ONCE THE BOUQUET IS SENT, AND DELIVERED TO THE RECEIVER’S SIDE. YOU CAN TRACK YOUR ORDER IN OUR TRACKING PAGE. CLICK HERE (LINKto Track order page). AS MUCH AS WE WOULD LOVE TO UPDATE YOU AS SOON AS POSSIBLE, KINDLY NOTE THAT STATUS UPDATES MAY NOT MATCH REAL TIME. A DELAY IN RESPONSE MAY BE INEVITABLE AS OUR DISPATCHERS MAY BE INCONVENIENT TO UPDATE WHILST ON DUTY WITH THEIR BIKES.
9WHERE EXACTLY IS MY ORDER NOW ?
DUE TO THE FACT THAT WE HAVE YET TO IMPLEMENT A UNIFIED TRACKING SYSTEM AMONG OUR DISPATCHERS, TRACKING THE EXACT WHEREABOUTS AND ETA FOR EACH AND EVERY ORDER CAN BE REALLY DIFFICULT FOR US TO DO SO. 90% OF OUR DISPATCHERS ARE MOTORCYCLISTS, WHICH MEANS THAT IT WOULD BE HIGHLY INCONVENIENCE FOR THEM TO HOLD ONTO THEIR MOBILE PHONE AT ALL TIMES. THIS MAKES IT DIFFICULT TO OBTAIN QUICK RESPONSE FROM THEM UNTIL THEY STOP AT A DESTINATION. PLEASE BE PATIENT WITH US AND WE WILL PROVIDE YOU ANY UPDATES AS SOON AS WE GET ANY.
10THE RECIPIENT IS LEAVING SOON what can i do?
PLEASE LET US KNOW AS SOON AS YOU KNOW THAT THE RECIPIENT IS LEAVING SO THAT WE CAN ARRANGE THE DELIVERY TO A SECOND LOCATION, PREFERABLY 3-5 HOURS EARLIER. WE WILL REQUIRE A SECOND DELIVERY ADDRESS FROM THE SENDER/RECIPIENT IN ORDER TO PROCEED THE DELIVERY ON THE SAME DAY. IF A SECOND DELIVERY ADDRESS IS UNABLE TO BE OBTAINED, WE WILL THEN PROCEED TO DELIVERY THE BOUQUET ON THE NEXT DAY. IF THE ORIGINAL ADDRESS IS A SHOP LOT/OFFICE LOT THAT DOES NOT OPERATE DURING WEEKENDS/PUBLIC HOLIDAYS, WE WILL EITHER REQUIRE A HOME DELIVERY ADDRESS FROM SENDER/RECIPIENT OR WE WILL PROCEED THE DELIVERY ON THE NEXT WORKING DAY. SHALL THE SENDER HAD FAILED TO PROVIDE US ANY INFORMATION, WE WILL DECIDE THE NEXT MOST FEASIBLE OPTION FOR THE ORDER.
11THE OFFICE/SHOP CLOSES BEFORE 6PM what can i do?
PLEASE LET US KNOW AT LEAST BEFORE 11AM OF THE ORIGINAL DELIVERY DATE SO THAT OUR DELIVERY ARRANGEMENT CREW AND OUR DISPATCHERS CAN BE ALERT OF IT. DO TAKE NOTE THAT OUR DELIVERY DISPATCHING STARTS OPERATING AT 12PM – 6PM. YOU WILL NEED TO TELL US BEFOREHAND.
12[REMINDER] WHAT IF THE RECIPIENT IS NOT AROUND AT THE TIME OF DELIVERY?
SHOULD THE RECIPIENT APPEARS TO BE ABSENT (LEFT THE AREA) DURING THE DELIVERY, OUR DISPATCHER WILL PROCEED : FOR OFFICE WITH RECEPTIONIST, WE WILL LEAVE IT TO THE RECEPTIONIST; FOR OFFICE WITHOUT A RECEPTIONIST OR HOME BASE PLEASE REFER TO THE OPTIONS BELOW: WE WILL CALL THE SENDER TO DECIDE: OPTION 1: LEAVE IT ON THE FRONT DOOR OR AT THE GUARD HOUSE (FOR APARTMENT AND CONDOMINIUM). OPTION 2: SCHEDULE A PICK UP ON YOUR OWN AT OUR Place AFTER 5PM AND BEFORE 8PM (DELIVERY FEES WILL NOT BE REFUNDED). PLEASE EMAIL OR CALL US FOR SCHEDULE. PLEASE NOTE THAT WE WILL ONLY CALL YOU THREE TIMES, IF WE ARE UNABLE TO REACH YOU, DUE TO WHATEVER REASONS, OR YOU DO NOT PICK UP THE CALL, WE WILL DECIDE FOR YOU, WHICH IS OPTION 1. ORDERS ARE DELIVERED ONCE. IF THE RECIPIENT IS NOT HOME/OFFICE THE FLOWERS/BOUQUET ARE RETURNED TO A Flower Shop AND A NOTICE WILL SEND TO INFORMING RECIPIENT/SENDER THAT FLOWERS/BOUQUET HAVE TRIED TO BE DELIVERED AND TO SELF PICK UP FROM A Flower Shop. SENDER ARE RESPONSIBLE TO BEAR ANY DELIVERY COST FOR SECOND DELIVERY ATTEMPT.
 
 

Our Flower

1What if I WANT TO PURCHASE CUSTOMIZED / SPECIAL FLOWER BOUQUETS?
‘SPECIAL’ FLOWERS BOUQUET THAT INVOLVES LILIES, TULIPS AND SUNFLOWERS ARE UNCOMMON AND THEY ARE SUBJECTED TO AVAILABILITY FROM OUR SUPPLIER. WE REQUIRE YOU TO PLACE AN ORDER AT LEAST TWO DAYS PRIOR THE DELIVERY DATE. WE HAVE A VARIETY OF CUSTOMIZED BOUQUETS TOO. IF IT IS NEEDED FOR ANY CELEBRATION / SPECIAL OCCASIONS, PLEASE LET US KNOW AT LEAST 2 WEEKS PRIOR SO THAT WE CAN ENSURE THAT THE BOUQUET IS READY FOR YOU.
2What if my bouquets Look Less fresh?
WE CAN ASSURE YOU THAT WE USE FRESH FLOWERS DELIVERED TO US EVERY SINGLE DAY FOR EACH AND EVERY ONE OF YOUR BOUQUET. IF BY ANY CHANCE THAT YOUR BOUQUET HAPPENED TO LOOK LESS APPEALING, QUICKLY PUT THEM INTO A COLD ROOM OR A REFRIGERATOR AND SPRITZ CLEAN WATER TO THE FLOWERS. YOU CAN SNIP THE CORNERS OF THE PETALS (FOR ROSES: YOU CAN PEEL OFF THE ENTIRE UNAPPEALING PETAL). THESE TRICKS SHOULD HELP YOUR BOUQUET TO LOOK BETTER.
IF YOUR BOUQUET LOOKED COMPLETELY AFFECTED, CONTACT US IMMEDIATELY BEFORE 11.59PM OF THE DELIVERY DATE SO THAT WE CAN RESOLVE THE ISSUE FOR YOU. READ MORE FROM RETURNING AND REFUNDING INFORMATION.
 
 

CUSTOMER SERVICE INFORMATION

1What if I WANT TO PURCHASE CUSTOMIZED / SPECIAL FLOWER BOUQUETS?
1. How can I contact Customer Service? Customers can contact us by using WhatsApp / Telegram / Live Chat / Phone Call or Email. We encourage customers to contact us via Live Chat, for immediate assistance.
 
 

Others

1Where can I get a Voucher code?
We know our customers love promotions and vouchers! Please do look out for our newsletters, check our Social Media pages for available promotions! WE DISTRIBUTE ALL OF THE voucher CODES TO OUR MAILING SUBSCRIBERS or Social Media followers ONLY WHILE WE DISTRIBUTE ONLY A HANDFUL TO THE PUBLIC OCCASIONALLY. BY CREATING AN ACCOUNT WITH US, YOU ARE ALREADY A SUBSCRIBER.
2What can I do when I forget to add A Voucher Code?
UNFORTUNATELY, WE ARE UNABLE TO APPLY COUPON CODES TO YOUR ORDER ONCE IT HAS BEEN PLACED.
 
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